I have generally been a loyal purchaser to AA and don't imagine any of your buyers really should be taken care of In this particular method!
I are wanting to make contact with the airline for over an hour or so with no results. what are my choices?
My husband and I lately took a trip to the Virgin Islands and returned on 3/eleven/thirteen. Our Flight household on American Eagle flight 4891 was delayed for choose-off from St Thomas to San Juan. We were being supposed to capture a connecting flight, American Airlines flight 1454 from San Juan to JFK in New York after a two hour layover. We ended up reassured in St. Thomas that we would make our connection and that the aircraft would look ahead to the connecting passengers. When we arrived in San Juan we found out our flight experienced presently taken off. In endeavoring to resolve this we ended up scolded for going to the wrong counter (We had been despatched by an American Eagle employee towards the American ticket counter). Astonishingly though, Though we experienced fully commited that “faux pas,” he was ready to print a Jet Blue ticket from his American terminal! Fortunately we were being ultimately on our solution to our vacation spot – JFK in The big apple. Once we requested about our baggage the American agent in San Juan wasn’t sure what to inform us. He reported they had in all probability missed the flight to JFK as well but to check after we arrived there. As we anticipated, our bags didn't follow us to The big apple so we filed a assert and were being despatched on our way back to Lisbon, CT 3 several hours faraway from Ny. The subsequent morning, on 3/eleven/thirteen, we identified as American Airways about our baggage Which’s wherever the runaround commenced. We ended up originally told that our bags Must have produced it to JFK that morning but they might not tell.
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i purchased a ticket #TMRYPL on jan one 2016 departing bflo ny to melbourne, fla, I had been not able to utilize the ticket and experienced dr. Take note to confirm when getting in contact with 1 of the agents i was instructed although the credit history is fo r130.
Should you be proud of your enterprise, and actually have a intellect of striving to operate in a thrifty method. This demonstrates that you will be fairly challenged in undertaking this in the first place.
So, we landed in An additional town, stayed the night time there, after which flew in A further Plane. We have been all established to go, after which you can they instructed us we couldn’t go everywhere due to “Mechanical Troubles.
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You see a intently connected example of this with American Airways. I not too long ago took a visit plus they in no way bought me to my desired destination.
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I'm really unsatisfied using your purchaser service!!! I believe it absolutely was much less expensive for you to do this to me than to run the flight that I was originally on, since the flight wasn't full.
Looking at the article in Yahoo! about a AA rep creating “deaf and dumb” on their own luggage is rude and they are worthy of much more than a pretend apology. you only dropped a purchaser.
So bottom line…..Unless of course you come back to me with some form of consideration, you’ll under no circumstances see me once again.